We are happy to help, guide and advise you on all aspects of property inventories and our procedures. Below are some frequently asked questions which you may find useful. If you do not find what you are looking for send us a message or call us on 020 8696 1472.
Q: What is a property inventory?
A: A property inventory is a binding legal document that provides a written and photographic record of the condition of a property and its contents.
Q: What is a check in?
A: A check in report is conducted at the beginning of a tenancy. It inspects the property and compares it to the inventory to represent a clear and indisputable record that can be used to decipher liability on any damages that may have been caused.
Q: What is a check out?
A: At the end of the tenancy a check out inspection is conducted and compares the condition of the property with the check in report. Discrepancies are noted and recommendations are made for liability on any damages or breakages.
Q: What is a mid-term inspection?
A: A mid-term report provides clarity on how a property and its contents are being maintained. A major benefit of an interim inspection is keeping a detailed report of any dilapidations or damages to the property that need immediate attention.
Q: Can I do my own letting inventory?
A: Yes, you can but it will not hold up in a court of law. In order to be legally binding your report must have been prepared by a neutral party. A landlord or letting agency will not be considered neutral.
Q: My property is unfurnished, do I still need an inventory?
A: Yes. An inventory report does not just cover the contents within the property but also describes the quality of decoration, details any deficiencies and damages plus specifies all furnishings, fixtures and fittings.
Q: What happens if I don’t agree with the comments in the report?
A: Our property inventories and related reports are conducted by professional inventory clerks who are trained to record and assess the findings at the property with an independent and unbiased view. However, our clients have a right to query anything that is said within the report.
It is important that upon receipt of your report you check through to ensure that you are satisfied with its contents. If you feel anything has been omitted or unfairly detailed, you must contact us within 14 days of the report being emailed.
To raise a query, please send an email to firstname.lastname@example.org within 14 days. Your query will be sent to the inventory clerk who conducted your report. If the clerk is in agreement with your comments, we will amend your report and return this updated at no extra cost. If the clerk is in disagreement, we will respond with clear reasons why the report will not be amended and, where available, supply images to back up their findings.
Q: Are you a member of any inventory associations?
A: As an Executive Member of the Association of Independent Inventory Clerks (AIIC), we are committed to the Code of Practice and Guidelines set by the Association. We are also members of the Property Ombudsman who are a free, fair and independent service for buyers, sellers, tenants and landlords of property in the UK.
Q: What are your opening hours?
A: We are open from Monday to Friday from 09:00 to 18:00. On Saturdays we open from 10:00 to 16:00.
Q: How quickly will I get my report?
A: We will deliver your report as a pdf within 48 hours. We will email the report to the booker. Please be aware that we are legally not allowed to send this to any other party unless instructed in writing.
Q: What are your costs?
Q: Do you have any sample letting inventory reports I can see?
A: Sure, we are happy to show off our concise and jargon-free letting inventory and related reports. Follow this link to complete a short form and we will email you a pdf sample.
Q: What areas do you cover?
A: We conduct property inventory reports, check-in, check-outs and mid-term reports for London and Home Counties. If we don’t cover your area, give us a call on 020 8696 1472 and we will do our best to help you.
|E1 Head district
E2 Bethnal Green
E6 East Ham
E7 Forest Gate
E12 Manor Park
E16 Victoria Docks and North Woolwich
E18 Woodford and South Woodford
E20 Olympic Park
EC1 Head district
SE1 Head district
|SW11 Head district
SW20 West Wimbledon
N1 Head district
NW1 Head district
|W1 Head district
W2 Head district
W9 Maida Hill
W10 North Kensington
W11 Notting Hill
W12 Shepherds Bush
W13 West Ealing
W14 West Kensington
SW1 Head district
|Surrey districts and postcodes|
|KT1 Hampton Wick
KT2 Kingston upon Thames
KT3 New Malden
KT4 Worcester Park
KT7 Hampton Court
KT8 East Molesey
KT14 West Byfleet
SM5 St Helier